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Support at Home

Support at Home

Supporting independence. Empowering choice.

The Support at Home Program is a government-subsidised program that provides approved funding to help older Australians access care services that maintain independence and enhance quality of life.

Through this program, participants have the flexibility to choose the type of care and services they receive, how these are delivered, and the level of support that best suits their needs.

TeamHEALTH’s Support at Home services are available in Darwin and Palmerston.

What is Support at Home?

Support at Home is a new national aged care program commencing in November 2025. It will replace Home Care Packages and other existing programs, making aged care simpler, fairer, and easier to understand.

The program focuses on empowering older Australians to stay independent, safe, and connected in their own homes and communities.

Our Approach

At TeamHEALTH, we take the time to listen and understand what matters most to each person. Our services are flexible, transparent, and designed to support independence and wellbeing. With clear pricing and no hidden fees, you can plan your care with confidence and make the most of your Support at Home funding.

What We Offer

We provide a wide range of supports under the Support at Home Program, including:

Help around the home – cleaning, laundry, meal preparation, and home maintenance
Personal care – assistance with showering, grooming, and daily routines
Social and community support – companionship and opportunities to stay connected
Transport – to appointments, shopping, and social outings
Respite care – giving carers a break while ensuring your loved one is supported
Care planning and coordination – working with you to get the most from your funding

Who is Eligible

The Support at Home Program supports:

Indigenous Australians aged 50 years and over
Non-Indigenous Australians aged 65 years and over

All participants must complete an eligibility assessment through My Aged Care to access government-subsidised services.

What Makes Us Different

Northern Territory-based – We understand the Territory because we live here too
Culturally safe and inclusive – Services that respect your values, culture, and background
Flexible and responsive – We adapt as your needs change; there’s no one-size-fits-all approach
Transparent pricing – No hidden fees, so you know exactly what you’re paying for
People-first focus – We build genuine relationships based on trust and understanding

Clear and Simple Pricing

Our prices are all-inclusive, meaning there are no hidden costs — just one clear rate for each service you receive.

When a contractor delivers a service, a 10% administration fee applies.
Fees are reviewed regularly to remain fair and up to date. If there are changes, we’ll provide at least four weeks’ notice.
Some services have a minimum booking time (e.g. one to two hours); we’ll confirm this before booking.
Services Australia will notify you directly if a contribution fee applies.
Cancellations made with less than 24 hours’ notice will be charged at the full cost of the service.