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Feedback and Complaints

We Value your Feedback

TeamHEALTH wants to hear from you. We value your feedback and good news stories so that we can understand what is important to you.

Alternatively, if you are unhappy with a service provided to you or to someone you care for, we would like the opportunity to resolve the matter to improve the supports that we provide.

How to make a Suggestion, Compliment or Complaint

You can make a suggestion, compliment or complaint about a TeamHEALTH service in a number of ways:

  • by email to teamhealth@teamhealth.asn.au
  • by letter to PO Box 1747, Berrimah NT 0828
  • by phone 1300 780 081

Using the details listed on the Contact Us page, please also ensure that you provide us with your contact details to help us resolve your complaint in a timely manner.

What will we do?

If we receive your complaint in writing, we will acknowledge it in writing. In all cases, we will let you know the contact details of the staff member who is dealing with your complaint.

If you are not happy with the outcome provided, please contact one of the services below:

Health and Community Services Complaints Commission

  • Free call: 1800 004 474
  • (Translating Interpreting Service): 1800 676 254

Aged Care Complaints Commissioner

  • Free call: 1800 550 552

Darwin Community Legal Services

Aged and Disability Legal Service

  • Free call: 1800 812 953

Do you need emergency help?

NT Mental Health Line


Ph: 1800 682 288

Lifeline


Ph: 13 11 14

www.lifeline.org.au

Emergency Services


Ph: 000

Kids Helpline


Ph: 1800 55 1800

www.kidshelpline.com.au

Suicide Call Back Service


Ph: 1300 659 467

Headspace


Ph: 1800 650 890

www.headspace.org.au