Home
Services
TeamTALK

TeamTALK

TeamTALK – A listening ear, when and how you need it. 

Free, flexible phone-based mental health support for Territorians—365 days a year, with the option to schedule calls that work for you. 

About TeamTALK

TeamTALK is a free, phone-based mental health support service available to all Territorians, 365 days a year. Operated by experienced, locally based mental health recovery professionals, TeamTALK offers low-intensity, strengths-based support tailored to individual needs. 

Whether you're feeling isolated, need someone to talk to, or want help navigating local services, TeamTALK is here to help. We offer: 

Therapeutic support and psychoeducation
Referrals to local services
Scheduled call options for participants and service providers

This flexible approach removes barriers for those hesitant to reach out, offering a safe, empowering first step towards improved wellbeing. TeamTALK is proudly funded by the Northern Territory Primary Health Network (NT PHN).

What sets TeamTALK apart?

Early Access to Support: We facilitate early intervention to improve recovery outcomes, long-term wellbeing, and productivity.  
Therapeutic Support: Our focus is on preventing social isolation and promoting mental health by providing psychosocial support and psychoeducation.  
Knowledge of Local Resources: We broaden access to local services through internal and external referral pathways, connecting individuals with the appropriate psychological, and psychosocial recovery-based interventions.  
Scheduled Calls: We offer the option for 6 scheduled calls at a time convenient for the participant, with the option to extend if required, enhancing continuity of care and relieving pressure on crisis support hotlines.  
Cost-Effective Interventions: TeamTALK provides a no-cost alternative to more expensive psychological interventions, focusing on early intervention.  
Evidence-Based Strategies: Our approach includes evidence-based psychological interventions like Acceptance and Commitment Therapy (ACT) and the SMART Goals framework to support individuals with mild mental illness.

Benefits of SMART Goal Setting

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound. Setting these goals helps individuals:  

Gain clarity and direction.  
Increase motivation through achievable steps.  
Track progress and build confidence.  
Stay focused on relevant tasks for overall wellbeing and recovery.

Access and Eligibility

Eligibility: Northern Territory residents at risk of or experiencing mild mental illness or distress.
Exclusions: Residents living outside the Northern Territory and those at higher risk, including individuals in acute care settings.
Referrals: We accept referrals from all sources, including self-referral.

Please call the TeamTALK line at 1800 832 600 or a referral can be sent to teamtalk@teamhealth.asn.au.  

When to refer to TeamTALK

Consider referring individuals to TeamTALK if they:  

Feel disconnected and isolated without support.  
Need a confidential sounding board for personal concerns.  
Are increasingly stressed and at risk of mental illness or relapse.  
Require assistance in navigating local support services.

Service Hours

Weekdays: 9 am - 8 pm   

Weekends: 12 pm - 8 pm  

Brochure

Team Health Team Talk Brochure

“Feeling much better, have a bit of a clearer idea of what I will do next, and the phone support is helping me manage my thoughts better.”  
Community member with a diagnosis of Generalised Anxiety Disorder

Referral Form

Team Talk Referral Form

TeamTALK Online Referral

What is TeamTALK?

TeamTALK is a free phone-based mental health support service available to all Territorians, 365 days a year. Operated by experienced, locally based mental health recovery professionals, TeamTALK offers low-intensity, strengths-based support tailored to individual needs.

TeamHEALTH actively promotes and supports an inclusive and diverse culture. We welcome all people, regardless of age, gender, race, ability, sexual orientation, faith, religion and all other identities represented in our community.

PARTICIPANT DETAILS

Participant's Name

Preferred Name

Date of Birth

Gender

Preferred Pronouns

Email Address

Phone Number

Address

Country of Birth

Main language spoken at home

Origin

EMERGENCY CONTACT

Full Name

Contact Number

When do you consent for us to call your emergency contact? (tick all that apply) If I do not answer my scheduled callIf emergency services or the NT Mental Health Crisis Team was calledOther (please describe)

If Other, please describe:

Current Mental Health Concern/s and or Diagnosis/es

Preferred scheduled calls (day/s of week, time of day, frequency)

Are you a current or past participant of another TeamHEALTH program? YesNo

If yes, please attach a copy of your current Safety Plan

REFERRER DETAILS

Person Referring

Referrer Contact Details

Referrer Organisation/Agency (if applicable):

Relationship to Participant

Email:

Date of Referral

Consent

I consent to this referral/ verbal consent has been gained to complete this referral. I understand that this information will be stored on the TeamHEALTH system and that my details will be de-identified if they are used in reporting. I give permission for TeamHEALTH to discuss this information for the purposes of establishing and receiving supports. I understand the TeamHEALTH Privacy Statement can be viewed and I can request a copy from TeamHEALTH.

TeamHEALTH uses personal information to assist in the coordination and provision of services. Individuals are not required by law to provide this information or consent to this proposed use and disclosure of information. The information provided to TeamHEALTH will be stored in accordance with the Australian Privacy Principles established under the Privacy Act 1998 (Commonwealth) and Northern Territory of Australia Information Act.

I consent to a TeamTALK Coach to contact me on the above stated days and times and I understand that my emergency contact will be contacted as per my selections above. Any of the above stated details and/or consent can be withdrawn or adjusted at any time by the participant and/or guardian.

I Consent

In the absence of written consent, verbal consent was gained YesNo

PARTICIPANT RISK FACTORS

History of suicide attempt/s or suicidal ideation

Recent traumatic life event

Current misuse of drugs or alcohol

Forensic History

Recent incident involving aggression or violence

Known use of weapons

Expressing intent to harm others

Preoccupation/ hallucinations with violent or paranoid themes/ ideas

Inappropriate sexual behaviour

Reduced ability to self-control/ self-regulate

Major physical disability/illness (including infectious disease)

Known prejudices - e.g., ethnic, religions, other

If other, please specify:

Issues with compliance e.g., appointments, medication.

If yes, please detail:

Protective Factors

Other Identified Risks

COMPLETING THIS FORM

Please call TeamHEALTH on 1300 780 081 if you need any assistance completing this form.

TeamHEALTH will contact the participant or Public Guardian within two working days of receiving this form.

TeamTALK

About TeamTALK

What sets TeamTALK apart?

Benefits of SMART Goal Setting

Access and Eligibility

When to refer to TeamTALK

Service Hours

Brochure

Referral Form

TeamTALK Online Referral

What is TeamTALK?

Do you need emergency help?

NT Mental Health Line

Lifeline

Emergency Services

Kids Helpline

Suicide Call Back Service

Headspace

13YARN

Services