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TeamTALK

TeamTALK – A listening ear, when and how you need it. 

Free, flexible phone-based mental health support for Territorians—365 days a year, with the option to schedule calls that work for you. 

About TeamTALK

TeamTALK is a free, phone-based mental health support service available to all Territorians, 365 days a year. Operated by experienced, locally based mental health recovery professionals, TeamTALK offers low-intensity, strengths-based support tailored to individual needs. 

Whether you're feeling isolated, need someone to talk to, or want help navigating local services, TeamTALK is here to help. We offer: 

  • Therapeutic support and psychoeducation
  • Referrals to local services
  • Scheduled call options for participants and service providers

This flexible approach removes barriers for those hesitant to reach out, offering a safe, empowering first step towards improved wellbeing. TeamTALK is proudly funded by the Northern Territory Primary Health Network (NT PHN).

What sets TeamTALK apart?

  • Early Access to Support: We facilitate early intervention to improve recovery outcomes, long-term wellbeing, and productivity.  
  • Therapeutic Support: Our focus is on preventing social isolation and promoting mental health by providing psychosocial support and psychoeducation.  
  • Knowledge of Local Resources: We broaden access to local services through internal and external referral pathways, connecting individuals with the appropriate psychological, and psychosocial recovery-based interventions.  
  • Scheduled Calls: We offer the option for 6 scheduled calls at a time convenient for the participant, with the option to extend if required, enhancing continuity of care and relieving pressure on crisis support hotlines.  
  • Cost-Effective Interventions: TeamTALK provides a no-cost alternative to more expensive psychological interventions, focusing on early intervention.  
  • Evidence-Based Strategies: Our approach includes evidence-based psychological interventions like Acceptance and Commitment Therapy (ACT) and the SMART Goals framework to support individuals with mild mental illness.  

Benefits of SMART Goal Setting

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound. Setting these goals helps individuals:  

  • Gain clarity and direction.  
  • Increase motivation through achievable steps.  
  • Track progress and build confidence.  
  • Stay focused on relevant tasks for overall wellbeing and recovery.  

Access and Eligibility

  • Eligibility: Northern Territory residents at risk of or experiencing mild mental illness or distress.
  • Exclusions: Residents living outside the Northern Territory and those at higher risk, including individuals in acute care settings.
  • Referrals: We accept referrals from all sources, including self-referral. 

Please call the TeamTALK line at 1800 832 600 or a referral can be sent to teamtalk@teamhealth.asn.au.  

When to refer to TeamTALK

Consider referring individuals to TeamTALK if they:  

  • Feel disconnected and isolated without support.  
  • Need a confidential sounding board for personal concerns.  
  • Are increasingly stressed and at risk of mental illness or relapse.  
  • Require assistance in navigating local support services.  

Service Hours

Weekdays: 9 am - 8 pm   

Weekends: 12 pm - 8 pm  

Brochure

“Feeling much better, have a bit of a clearer idea of what I will do next, and the phone support is helping me manage my thoughts better.”  

Community member with a diagnosis of Generalised Anxiety Disorder

Referral Form

TeamTALK Online Referral


What is TeamTALK?

TeamTALK is a free phone-based mental health support service available to all Territorians, 365 days a year. Operated by experienced, locally based mental health recovery professionals, TeamTALK offers low-intensity, strengths-based support tailored to individual needs.

TeamHEALTH actively promotes and supports an inclusive and diverse culture. We welcome all people, regardless of age, gender, race, ability, sexual orientation, faith, religion and all other identities represented in our community.


PARTICIPANT DETAILS

EMERGENCY CONTACT

REFERRER DETAILS
Consent

I consent to this referral/ verbal consent has been gained to complete this referral. I understand that this information will be stored on the TeamHEALTH system and that my details will be de-identified if they are used in reporting. I give permission for TeamHEALTH to discuss this information for the purposes of establishing and receiving supports. I understand the TeamHEALTH Privacy Statement can be viewed and I can request a copy from TeamHEALTH.

TeamHEALTH uses personal information to assist in the coordination and provision of services. Individuals are not required by law to provide this information or consent to this proposed use and disclosure of information. The information provided to TeamHEALTH will be stored in accordance with the Australian Privacy Principles established under the Privacy Act 1998 (Commonwealth) and Northern Territory of Australia Information Act.

I consent to a TeamTALK Coach to contact me on the above stated days and times and I understand that my emergency contact will be contacted as per my selections above. Any of the above stated details and/or consent can be withdrawn or adjusted at any time by the participant and/or guardian.



PARTICIPANT RISK FACTORS


COMPLETING THIS FORM

Please call TeamHEALTH on 1300 780 081 if you need any assistance completing this form.

TeamHEALTH will contact the participant or Public Guardian within two working days of receiving this form.

Do you need emergency help?

NT Mental Health Line

Ph: 1800 682 288

Lifeline

Ph: 13 11 14
www.lifeline.org.au

Emergency Services

Ph: 000

Kids Helpline

Ph: 1800 55 1800
www.kidshelpline.com.au

Suicide Call Back Service

Ph: 1300 659 467

Headspace

Ph: 1800 650 890
www.headspace.org.au

13YARN

Ph: 13 92 76
www.13yarn.org.au

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Australian Aboriginal Flag Torres Strait Islanders

TeamHEALTH acknowledges the Larrakia people as the Traditional Owners of the land on which we live and work. We recognise and value their continuing connection to lands, waters and communities, and pay our deepest respects to Larrakia Elders, both past and present. As an organisation, we are committed to improving the social and emotional wellbeing of Aboriginal and Torres Strait Islander peoples, providing support that is culturally safe, inclusive and welcoming.

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At TeamHEALTH, we are committed to building an inclusive culture that celebrates the diversity represented in our community. We welcome all people regardless of age, gender identity, ethnicity, ability, sexuality, faith, religion, and all other identities represented in our community.

We are a not for profit organisation that has delivered wide ranging support for people dealing with mental health concerns or mental illness for over 30 years.

ABN: 16 345 352 064

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