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Why TeamHEALTH?

There are so many different types of health professionals that work in mental health that it can be confusing and difficult to know if you've chosen the right one. Each of the organisations you will take a look at have different skills to support your mental health. Let's try to see if we can help you make the right decision for you.

The first thing to know is what supports you need. Your GP, or whoever you spoke to about your concerns, should be able to help you with this. If not, they can point you in the right direction. It's important to know what you need help with so that you can see who provides those supports.

Here are some questions and answers that might help you understand how we can help you:

Do I need a referral?

TeamHEALTH accept referrals from all sources including self-referrals. Some of our supports require these from specific places such as Top End Mental Health Service (TEMHS). You can find this information on the Services page of this website.

How much will these supports cost?

TeamHEALTH is a free service for people who need help. We are classified as a Non Governmental Organisation which means that we receive funding from both the Australian and Northern Territory Governments. We also work with people who are funded by the National Disability Insurance Scheme (NDIS) and can talk more about this with you.

How often will I need appointments?

That is completely up to you. We will work with you to see what your expectations are and how we can meet them.

What if I don't want to meet TeamHEALTH in my home?

That is completely fine. We can arrange to meet with you at one of our locations around Darwin, Palmerston, Katherine, Gunabalanya or Maningrida. Or if you like at a coffee shop or local park. It's up to you.

We'd love to hear from you with any other questions you have.

Why do we meet your needs?

We have been accredited to the National Standards for Mental Health Services which means that we have passed our assessment by an independent organisation (Quality Innovation Performance) and that the culture of continuous improvement is active in TeamHEALTH.

TeamHEALTH’s person-centred, recovery-focused care demonstrates the critical importance of wraparound psychosocial (non-clinical) support and accommodation in addressing mental health. Indicators of our success include:

  • none of the approximately 2700 active participants in TeamHEALTH programs have ended their lives in the past 4 years.
  • none of the 13 participants in our medium-term (accommodation) service have re-entered the Royal Darwin Hospital mental health inpatient unit in the past 2 years.

We have helped thousands of people since we started and are looking forward to helping thousands more.

But don’t take our word for it – this is what some of our participants have to say:

"My daughter has been seeing TeamHEALTH since she was about 6 months old. They worked with me to make a plan to look after all the aspects of my life like my physical wellbeing, financial, social and my mental health. Louise helped me with renting a house – the paperwork and getting to the real estate, she’s been to doctor’s appointments when my daughter has been sick.

The impact of TeamHEALTH on my daughter and myself has ensured we have a better overall family life with support systems in place. TeamHEALTH have provided advice, support and given us hope for the future and I have more confidence. They will help however they can, they won’t judge you and are on your side to support you. You don’t have to struggle by yourself."

Stacey, Child and Family Wellbeing Support Participant

"I’ve been with TeamHEALTH since 2014 and they have always helped with what I needed. TeamHEALTH help me with cleaning, take me shopping, take me to all my appointments. They’re there is you need anything or want to talk – or even just to say hi.

The people are just marvelous, they’ve helped me no matter what it was. If something comes up that they didn’t know, they go and find the people with the solution. They know people at the venues I go to, so I know I’m not going to be put in harms way. I trust them, I admire them and what a great family they are."

Carole, Home Care Support Participant

And what about our staff:

TeamHEALTH staff are passionate and dedicated to helping people – we enjoy what we do every day.

We have more than 80 staff across all of our services, combined with experience in an amazing range of scenarios relating to mental health, including lived experience.

The TeamHEALTH team celebrate diversity and culture. We make wellbeing and recovery integral to all that we do. We continue to develop by providing training on the techniques and tools we use to assist you on your recovery journey to the best of our ability.

Do you need emergency help?

NT Mental Health Line


Ph: 1800 682 288

Lifeline


Ph: 13 11 14

www.lifeline.org.au

Emergency Services


Ph: 000

Kids Helpline


Ph: 1800 55 1800

www.kidshelpline.com.au

Suicide Call Back Service


Ph: 1300 659 467

Headspace


Ph: 1800 650 890

www.headspace.org.au