Quality and Risk Officer

TeamHEALTH has an exciting opportunity for a motivated and detail-oriented Quality and Risk Officer to join our team.

Reporting to the Deputy CEO, the Quality and Risk Officer is responsible for leading and supporting continuous quality improvement across all TeamHEALTH services. This role manages TeamHEALTH's policies, procedures, and processes, ensuring they remain current, evidence-based, and compliant with accreditation and fidelity standards. Working closely with subject matter experts, the Quality and Risk Officer reviews and updates documentation to promote continuous learning, improve team performance, and increase productivity.

The role also supports Program Managers to implement best practice across services by developing program manuals, standard operating procedures, training resources, and support tools. By using technology and innovative approaches, the Quality and Risk Officer helps improve service consistency, efficiency, and accessibility across TeamHEALTH programs.

Key responsibilities

• Maintain the central repository of TeamHEALTH policies, procedures and processes
• Review policies, procedures and processes in consultation with subject matter experts to ensure they are up to date, meet accreditation and fidelity standards, are evidence-based, and informed by continuous learning
• Support Program Managers with the development of program manuals, standard operating procedures, training and support tools
• Leverage technology and innovation to improve access, consistency, and efficiency
• Provide support to sites to maintain relevant work, health and safety procedures, including monitoring of site audit completion, first aid and emergency preparedness
• Oversee the implementation of TeamHEALTH risk, incident, complaint and compliment procedures, including enterprise-wide risk
• Provide secretariat support for, and actively contribute to, the TeamHEALTH Quality and Risk Committee
• Design reports and undertake analysis on risk, incident, complaint and compliment trends over time to identify systemic issues
• Provide recommendations for appropriate action based on trend analysis

Essential for Position

• A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector.

• Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts, to identify and implement solutions.

• Excellent written communication skills including the ability to develop clear policies, procedures and protocols.

• Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes.

• Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently.

About you

• A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector
• Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts
• Excellent written communication skills including the ability to develop clear policies, procedures and protocols
• Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes
• Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently
• A relevant degree or equivalent knowledge relating to information management and quality improvement practices (desirable)

Applications will be assessed progressively for this position, so speed of application is key!

It is a requirement for this position that candidates have or are willing to obtain National Police Certificate that was issued less than two years ago, a current Driver’s Licence, NDIS Worker screening and Orientation Module Certificate.

TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental health challenges to apply. TeamHEALTH encourages First Nations people to apply for this position.

Benefits

• Level 5 SCHADS salary award range
• Part time role: 0.8FTE (32 hours per week), worked over a minimum of four days per week – however there would be the opportunity to work 5 x shorter days
• 5 weeks of annual leave each year
• 17.5% annual leave loading
• Salary packaging
• A friendly, inclusive and flexible workplace that values our people
• An attractive salary package, negotiated with the successful applicant and commensurate with their qualifications, skills and experience

Please note applications must include a Resume and Cover Letter addressing the Key Selection Criteria including essential for the position. The full position description can be found on the TeamHEALTH website for the position description.

Applications not containing a Cover Letter addressing the Key Selection Criteria will not be considered.

If you would like further information, please contact hr@teamhealth.asn.au.

Applications close 6th September 2026.