Program Manager, Step Up, Step Down Residential Services

TeamHEALTH's Psychosocial Rehabilitation Residential Services provide intensive, strengths-based support for people significantly impacted by mental illness, helping them build skills for independent living, community participation and employment.

Reporting to the Executive Manager and operating under limited direction, the Program Manager will lead the establishment and ongoing development of operational practices across designated residential facilities. Working closely with Coordinators and staff, the role ensures planning translates into efficient systems and processes that support recovery-focused, strengths-based and culturally appropriate support. A key component of the role is the provision of regular supervision and day-to-day management of residential staff.

The Program Manager will coach and guide staff in line with best practice and within the recovery-oriented model, including responsive incident and risk management, and ensuring compliance with National Mental Health Standards. To strengthen community connections and support participant outcomes, the role involves leading the development of collaborative partnerships, engaging with participants, families and carers, and coordinating access to clinical services including Royal Darwin Hospital and Top End Mental Health Service (TEMHS).

The Program Manager will also maintain an understanding of current and emerging funding arrangements, identify service gaps, and provide recommendations to improve and develop service responses. As a member of TeamHEALTH's leadership team, the role contributes to strategic planning and continuous improvement, demonstrating accountable leadership and role-modelling behaviours that build a positive organisational culture. Occasional support of other TeamHEALTH programs, travel, and participation in the on-call roster may also be required.

Key Essential Criteria

1. Demonstrated experience in the management and delivery of services to people with a mental illness and an understanding of strength-based approaches, recovery model, psychosocial rehabilitation and goal setting.

2. Knowledge of the National Standards for Mental Health Services; or NDIS Quality and Safeguarding Framework; or the Aged Care Quality Standards and demonstrated understanding of early intervention approaches, psychosocial rehabilitation and the recovery model in the mental health services field.

3. Demonstrate a high level of negotiation and communication skills, including written and verbal, and demonstrated computer literacy.

4. Proven ability to develop and build relationships with key stakeholders including clinical services, participants, carers, community services and government departments, that add value to the organisations purpose.

5. Proven leadership skills with achieving outcomes through influence and by coaching and developing staff to ensure they perform and reach their full potential.

6. Proven ability to manage workload in a busy environment and prioritise to ensure deadlines are met.

7. Demonstrated capability to analyse and exercise good judgment in problem solving and decision making with a commitment to strive for continuous quality improvement.

13. Action orientated, flexible and innovative with the proven ability to work under limited direction and collaboratively as part of a wider team.

TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental illness and those who identify as First Nations to apply.

The successful applicant will be required to have a current National Police Certificate, NDIS Worker Screening Clearance, NT Driver's License and completed the NDIS Worker Screen and Orientation Module.

TeamHEALTH offers above award conditions including 5 weeks annual leave, salary packaging opportunities, leave loading and the opportunity for a compressed working fortnight.

Please note applications must include a Resume and Cover Letter addressing the Key Selection Criteria for the position. Applications not containing a Cover Letter addressing the Key Selection Criteria will not be considered.

If you would like further information, please contact hr@teamhealth.asn.au.

Applications close 16 May 2026.