Program Manager, Homelessness

Program Manager, Homelessness

TeamHEALTH’s vision is that all people should lead a full and valued life. This is articulated through our purpose and operational philosophy of creating community capacity for good mental health, to enable people to live a full and valued life through the provision of supports, advocacy and education. We see success in achieving our purpose as consolidating what we do well, using evidence-based approaches, listening to our participants, community and workforce and remaining an adaptable, skilled organisation.

This role leads TeamHEALTH’s Homelessness programs, which provide a continuum of prevention, early intervention, and crisis responses. With a strong focus on prevention and systemic improvement, the program addresses social, personal, and structural challenges including access to mental health services, employment, life skills development, and tenancy readiness to support individuals in sustaining long-term housing. Through tailored, trauma-informed support, the program aims to reduce experiences of homelessness and improve long-term outcomes for those facing complex barriers.

This role leads TeamHEALTH’s Homelessness programs, which provide a continuum of prevention, early intervention, and crisis responses. With a strong focus on prevention and systemic improvement, the program addresses social, personal, and structural challenges including access to mental health services, employment, life skills development, and tenancy readiness to support individuals in sustaining long-term housing. Through tailored, trauma-informed support, the program aims to reduce experiences of homelessness and improve long-term outcomes for those facing complex barriers.

The program aims to:

1. Provide early intervention for individuals at risk by delivering tailored support to prepare them for and connect them with stable housing options, such as social housing, affordable housing, or private rental thereby reducing the likelihood of homelessness and associated trauma.
2. Support individuals currently experiencing homelessness through a housing first approach, offering immediate access to appropriate accommodation alongside wrap around support services.
3. Provide accommodation and intensive support for people exiting correctional facilities, providing stable, safe, and supportive housing that reduces risk of reoffending by empowering tenants with the skills and resources needed to live independently.

Reporting to the Executive Manager, the Program Manager provides overall management and leadership of the program playing a key role in supporting and coaching the team within the Program to deliver timely individualised, trauma informed and culturally appropriate support.

A significant part of the role will be providing regular and timely management and supervision of all staff working within the program to ensure participants are supported in line with relevant housing and homelessness guidelines and principles using best practice approaches.

The Program Manager will be key in establishing and maintaining professional, supportive and collaborative relationships with sector stakeholders. The Program Manager will be responsible for identifying gaps in provision of services and making recommendations on methods by which these system improvements can be addressed.

At times the Program Manager may be required to provide support or assistance in other areas of TeamHEALTH,which may involve travel and overnight stays, and may be required to participate in an on-call roster.

Key Selection Criteria

1. Demonstrated experience in leading a program that provides support to people experiencing vulnerability which may include homelessness, mental health conditions, disability, alcohol and other substance use, family and domestic violence.
2. Demonstrated ability to build professional relationships and communicate effectively with key stakeholders including clinical services, participants, carers, community services and government departments.
3. Demonstrated ability to manage funding and reporting requirements.
4. Proven leadership skills and experience with the capacity to manage and support a team of staff.
5. Demonstrated ability to manage workload in a busy environment and prioritise to ensure deadlines are met, including ability to analyse and exercise good judgment in problem solving and decision making.
6. Demonstrated commitment to strive for continuous quality improvement.
7. Demonstrate a high level of communication skills, including written, interpersonal and negotiation.
8. Demonstrated computer literacy.
9. Action orientated, flexible and innovative, with ability to work under general direction and collaboratively as part of a wider team.

Desirable for Position

1. Relevant tertiary qualification in mental health, homelessness or related area, or equivalent experience.
2. Demonstrated understanding of person-centred, recovery orientated framework, psychosocial rehabilitation and goal setting.
3. Minimum of three years’ experience in the management and delivery of strength-based case management strategies to people with acute mental illness and / or experiencing homelessnesss

Applications will be assessed progressively for this position, so speed of application is key!

This position includes consideration of above award conditions for the right applicant including 5 weeks of annual leave, the opportunity for a compressed 9 day working fortnight and relocation assistance to Darwin of up to $2 500.00. TeamHEALTH offers salary packaging benefits in line with not for profit guidelines, a flexible work environment and career progression opportunities.

Please note applications including a resume and cover letter addressing the Key Selection Criteria are essential for the position. Applications not containing a cover letter addressing the Key Selection Criteria will not be considered. If you would like further information, please contact our Human Resources Team hr@teamhealth.asn.au.

Applications close 11 May 2026.