Program Manager, Complex & Long Stay Residential Services

Program Manager – Complex Residential Services

Reporting to the Executive Manager, the Program Managerprovides overall management and leadership of the designated Residential facility/facilities. The Program Managerwill play a key role in supporting and coaching Coordinators, Mental Health Recovery Workers and Wellbeing Workers within the Program to deliver recovery focused, strengths-based support and timely, culturally appropriate case management.

The Program Manager will be key in establishing professional and supportive relationships with clinical services such as Royal Darwin Hospital and Top End Mental Health Service (TEMHS). The Program Manager will be responsible for identifying gaps in services for participants and making recommendations on methods or new services by which these gaps and system improvements can be addressed.

Required Qualifications & Experience:

• Relevant tertiary qualification in mental health or related area.
• Minimum of three years' experience in the management and delivery of strength-based case management strategies to people with acute mental illness.
• Demonstrated understanding of person-centred, recovery orientated framework, psychosocial rehabilitation and goal setting.
• Demonstrated ability to build professional relationships and communicate effectively with key stakeholders including clinical services, participants, carers, community services and government departments.
• Proven leadership skills and experience with the capacity to manage, support and supervise a team of staff.
• Demonstrated ability to manage workload in a busy environment and prioritise to ensure deadlines are met, including ability to analyse and exercise good judgment in problem solving and decision making.
• Demonstrated commitment to strive for continuous quality improvement.
• Demonstrate a high level of communication skills, including written, interpersonal and negotiation.
• Demonstrated computer literacy.
• Action orientated, flexible and innovative, with ability to work under general direction and collaboratively as part of a wider team.
• Demonstrated ethical work practices including the limits of confidentiality and the use of appropriate personal boundaries.

Tasks & Responsibilities:

• Provide leadership in delivering a coordinated mental health recovery service that focuses on recovery and a strengths based approach.
• Establish and monitor protocols around intake, assessments and exit of participants referred to the program to enable timely decision making and in accordance with the existing guidelines.
• Develop and maintain working relationships within TeamHEALTH, with key stakeholders and clinical service providers including organisations with which there is a service agreement or operational protocol.
• Work effectively with all people including those of Aboriginal, Torres Strait Islander descent, and those with Culturally and Linguistically Diverse (CALD) backgrounds.
• Provide leadership, mentoring and assist in day to day management of designated Residential Facility/Facilities.
• Oversee staffing rosters together with other Residential Facility Coordinators, ensuring legislative requirements for each facility are met.
• Ensure that all staff are trained to complete all shift duties as required and ensure that a process is established for effective shift changes including participant handover.
• In consultation with the Executive Manager, develop and manage the Residential facility budget, assets and expenditure, ensuring appropriate Policy, Procedures and Reports are completed within established timeframes and delegation levels.
• Ensure participant case notes are updated daily and that all relevant participant data and consent forms are updated as outlined in TeamHEALTH’s Policies and Instruction

Benefits:

• Above aaward level salary to be negotiated with the successful applicant
• Six (6) weeks' annual leave with leave loading
• Flexible working arrangements including the opportunity for a 9 day fortnight
• Salary packaging benefits of up to $15 900 per annum to increase your take home pay
• Relocation assistance, if relocating from outside of Darwin
• Applicants will be assessed progressively, so speed of application is key!

TeamHEALTH prides itself on being an employer of choice and recognises the value of experience in all facets of life and work. We encourage individuals with a lived experience of mental illness and those who identify as First Nations to apply.

Please note applications must include a resume and cover letter addressing the key selection criteria. The full position description is attached for your reference. Applications not containing a cover letter addressing the key selection criteria will not be considered.

For further information, please contact hr@teamhealth.asn.au